Customers in this mobile age want a new shopping experience tailored to their needs. In fact, 59% of customers say that personalization influences[...]
Tables lined with accessories when you walk in, a wall of jeans to the right, baskets of cosmetics by the checkout line, and a sales associate folding[...]
Sales associates are the lifeblood of customers’ in-store experience. They’re the customers’ first point of contact and ultimately, the only human[...]
A new study finds that 6 to 7.5 million retail jobs are at risk of being replaced by automation over the next 10 years. There are jobs in the retail[...]
Word of mouth is the primary driving factor behind 20-50% of all consumer’s purchasing decisions.
Customers are bombarded with items to choose from whether it’s online or in-stores. They love browsing, but at the same time they also want curated[...]
If every customer is a relationship, then data is what’s needed to gain insights into their shopping inclinations. In a way, data retrieved online is[...]
As foot traffic declines in brick-and-mortar stores across North America and Europe, some retailers and malls are finding more and more innovative ways[...]